Warranty

Manufacturer Warranty Terms

Unless otherwise stated by the manufacturer, all warranty periods begin from the date of delivery and apply only to the original purchaser. The duration of the warranty period will be set out in the owners handbook and specified on our website on the product page.

The warranty applies to products used in a residential household environment and maintained in accordance with the manufacturer’s instructions. A “residential household environment” excludes any commercial, rental, income-generating, or competition use. Details of warranty coverage for commercial or professional use are available on request.

Warranty coverage is limited to defects in materials or workmanship under normal use and service conditions. It does not cover wear and tear, misuse, neglect, or damage caused by improper use, lack of maintenance, or use of non-genuine parts or accessories.

Only authorised service agents are permitted to carry out warranty repairs. Details of your nearest authorised repair agent can be provided on request.

Not Covered Under Warranty

The warranty does not cover the following (this list is not exhaustive):

• Normal wear and tear;
• Neglect, abuse, or misuse of the product;
• Use of the product for purposes other than intended;
• Failures caused by insufficient or incorrect maintenance or adjustment;
• Use of non-genuine or incompatible parts and accessories;
• Contamination or damage caused by stale or dirty fuel;
• Failures due to lack of or improper lubrication;
• Routine maintenance, servicing, and adjustments;
• Incorrect assembly or fitting of parts
• Bent or broken crankshafts or blades;
• Failures caused by incorrect fuel or oil type;
• Costs or losses incurred while the product is out of use for warranty repair.

Please note that batteries, gearboxes, and other components may have different warranty periods than the main machine. Specific details are available on request.

Manufacturer Warranty and Claims 

All product warranties are provided in accordance with the manufacturer’s own terms and conditions. Machine Direct acts solely as a retailer and is not the manufacturer of the products.

Any warranty claim must be processed through the relevant manufacturer. We are happy to assist by providing contact details and facilitating communication, but we cannot authorise or determine warranty outcomes. The manufacturer’s decision is final in all cases.

If a product is returned for assessment and no fault is found, the customer may be charged for inspection, labour, and courier costs.

Warranty Registration and Coverage Area

Product warranties are valid only for customers located within the United Kingdom.

To validate your warranty, you must register your product with the manufacturer within 30 days of purchase. Registration can usually be completed via the manufacturer’s website or by submitting a registration form by post.

If you have any questions regarding warranty coverage, registration, or claims, please contact our support team for assistance.

Madden Warranty
All Madden products are covered by a 1 year warranty unless otherwise stated. For full terms & conditions please see the Madden Warranty page here.